Cancellation policy for experiences

If the customer is no longer able to attend on the date booked then it can be moved to another available equal day within a 2 month period as long as we’ve received notice 30 days before the date of your booked experience. No refund will be given. 

If the notice is received less than 30 days before the date of your booked experience then we will only offer to move dates in exceptional circumstances at our discretion. No refunds will be given. 

Although we’ll do our best to run every booked experience, it may happen that for operational reasons we have to cancel. When this happens we’ll offer to rebook you on a different day or provide you with a full refund.

Payment terms

All bookings & items will have to paid for in full prior to the start of the experience or dispatch of a product

Risks of visiting the farm

Our experiences are run on a working farm with farm animals. By attending our experience you accept that there are risks associated with visiting a farm and will not hold us liable for any damage, injury or illness.

As the person booking you take responsibility for informing all other people in your booking of the risks and these terms. 

Delivery policy of physical goods

We aim to ship your product within 2 working days of you placing your order and will normally use Royal Mail 1st class. We may use our reasonable judgement to ship your product with a different carrier or service if this makes sense. We’ll notify you of this when the item is being dispatched. 

Please note that bedding products are made to order and typically have a 10 day delivery period. 

Return period of physical goods

Products can be returned or exchanged for up to 14 days from delivery. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Goods excluded from this policy are customised or made to order products such as our gift cards & bedding (also because of hygiene reasons). 

To complete your return please get in touch via email. You will have to pay the return postage yourself and will be responsible for getting the product back to us in an unused good sellable condition.